Question 1

How fast are orders delivered?

Accepted Answer

Each item has delivery times provided. If you wish to know the exact delivery time, enter the delivery address to see the nearest precise delivery time If you need delivery at a specific time, enter it, and all the items available for delivery during that time will be shown.

Question 2

What are the payment options?

Accepted Answer

You can pay with any PIX and credit card: Visa, Mastercard, Elo, Hipercard, American Express, Diners Club, or JCB.

Question 3

Can I track my delivery?

Accepted Answer

Yes! After placing an order, you will be able to track all order statuses in your Udora app account or on the website: order accepted by the shop, photo before delivery, a delivery person leaving, next delivery person and order completed. Please leave a review for the shop after ordering so that other customers can better understand which shops are good and which are not. Thank you!

Question 4

Are there any exchange/return policies?

Accepted Answer

Absolutely, we're always on your side, ready to support you. In case you're dissatisfied with a delivery or the recipient receives something different, you can open a dispute. By rating the shop with 1-3 stars, you'll open a dispute and have an opportunity to get compensation. However, there's no need to worry - 99% of our completed orders receive 4 or 5-star ratings. We're proud of these results, yet we continually strive to enhance our service quality daily. Why not give it a try yourself?